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Just the Facts.
We know choosing a web design partner is a big decision, and you probably have a few questions—that’s a good thing! Here, we’ve answered some of the most common questions we get from business owners just like you. From pricing to timelines, we’re here to make sure you have all the info you need to feel confident moving forward.
Frequently Asked Questions.
What if I’m not sure what I need?
No worries—we’ll help you figure it out! That’s what we do best. Our team will guide you through a simple discovery process to understand your goals and recommend the best approach. Getting started is easy, even if you’re new to websites.
Why do your prices seem higher than some other options?
Our prices reflect fair pay for quality, local work—because your business deserves the best. We don’t outsource, so you’re getting a website made here in the U.S. with your goals in mind—no hidden fees, no surprises.
What kind of businesses do you work with?
We specialize in helping small businesses—think mechanics, bakeries, restaurants, and other locally-owned gems. If you’re passionate about what you do and want a website that truly showcases your business, we’re the ones for you!
Do you only build websites?
Website design is our main gig, but we also offer branding and design consultations to help your business stand out. From UX Audits to color palettes, we’re here to share our expertise and help your project flourish
Frequently Asked Questions.
How do I know which service is right for me?
We know that choosing the right service can feel overwhelming. That’s why we offer a free consultation to understand your goals and help you pick the option that best fits your business needs and budget. We’ll guide you through the options without any pressure.
Why are your prices higher than some other web design services I’ve seen?
Our prices reflect the quality, experience, and custom approach we bring to each project. We focus on creating tailored websites and branding that don’t just look good but also help you achieve your business goals. Unlike cheap, one-size-fits-all solutions, we provide designs and strategies that genuinely connect with your audience and grow with your business.
How long does the process take?
The timeline depends on the complexity of the project and your specific needs. A simple website typically takes a few weeks, while more complex projects may take a bit longer. We’ll discuss a timeline with you upfront and keep you updated every step of the way so there are no surprises.
Do I need to have a logo or brand in place before starting?
Not at all. We offer branding services that can help you define or refresh your brand identity, including logo design, colors, and fonts. If you already have a brand, we’ll work with it. If you’re starting from scratch, we can help you build one that truly represents your business.
What if I only need a one-page website?
No problem! We even have a one page website package. It is designed specifically for businesses that need a polished, single-page site to make a strong first impression online. It’s a great choice if you’re looking for an affordable option to get started with an effective online presence.
Will my website be optimized for mobile devices?
Yes! Every website we build is mobile-responsive, meaning it will look and function great on all devices—whether it’s a phone, tablet, or desktop. A mobile-friendly design is essential for reaching today’s customers, and we make sure it’s included in every project.
What happens if I want to make changes after the project is complete?
We’re here to support you beyond the initial project. If you need help making updates or want to add new features, we offer ongoing support options. Or, if you prefer to handle updates yourself, we’ll make sure you know how. Flexibility is key, and we’ll help in whatever way works best for you.
Frequently Asked Questions.
How long does it take to build a website?
Timelines can vary depending on the project’s complexity, but we typically complete most websites in 4–8 weeks. We’ll give you a clear timeline upfront and keep you updated every step of the way. More complex websites can take longer.
Will my website be mobile-friendly?
Absolutely! Every website we design is optimized to look great and function smoothly on all devices, from desktops to smartphones.
Can I update the website myself after it’s built?
Yes! If that’s what you prefer, we’ve got you covered. We build on user-friendly platforms, so you can easily make updates yourself. If you’d rather have some guidance or training, we’re here to help—or you can keep us on retainer and reach out whenever you need an update.
Do you offer ongoing support after the website is launched?
Of course. We offer various support plans to help you with updates, troubleshooting, or any adjustments you may need as your business grows. Even if you don’t have a plan, feel free to reach out and we will see what we can do to help.
How do you ensure my website reflects my brand?
We start by getting to know your brand, your vision, and your audience. Throughout the design process, we keep you involved to make sure the final product aligns with your brand identity.
Will my website be optimized for search engines (SEO)?
Yes! We include basic on-page SEO for all websites to improve visibility. If you need advanced SEO, we can discuss additional options to support your goals.
Frequently Asked Questions.
What can I expect from a design consultation?
Our consultations are tailored to your needs. We’ll dive into your current design challenges, brand goals, and any specific areas you want to improve. This can include UX/UI reviews, website and app audits, and actionable recommendations to improve your design.
How do I know if I need a design consultation?
If you’re looking to improve your website or app, clarify your brand’s direction, or get expert feedback on your design, a consultation can be incredibly valuable. It’s an opportunity to gain insights, spot areas for improvement, and get practical advice to move forward with confidence.
How long is a typical design consultation?
Most consultations last between 1–2 hours, depending on the depth of review needed. We focus on delivering as much value as possible within our time together.
What if I need follow-up help after the consultation?
We’re here for ongoing support! After the consultation, we can discuss additional guidance, design adjustments, or specific project work to help you achieve your goals.
Do I need to prepare anything for the consultation?
To make the most of our time, it’s helpful if you bring any existing brand materials, specific design questions, or particular goals. If you’re seeking a website or app audit, access to your site or app is beneficial. Don’t worry—we’ll guide you through it!
Will I receive a written summary of the consultation?
Yes! After the consultation, you’ll get a summary with key recommendations and action steps to keep you on track.
Who will I be consulting with?
You’ll be working directly with one of our senior designers, each with over a decade of experience in design and UX/UI. Our team has worked on high-impact projects, developed successful apps, and delivered results for businesses large and small. We’re here to bring that expertise to your project and give you insights that make a real difference.
What makes your team an expert in design consultations?
Our team doesn’t just “know” design—we’ve been in the trenches. With extensive experience in UX/UI, branding, and website development, we’ve tackled projects that demand high-level strategy and attention to detail. We’ve worked with major brands, driven measurable results, and know what it takes to make design work for a business. You’ll get guidance based on real-world experience, not just theory.
Why is a design consultation worth the investment?
Think of a design consultation as an investment in the future of your business. With an expert’s eye on your project, you get actionable recommendations that can improve your customer experience, increase engagement, and help your brand stand out. The insights we provide can save you time, prevent costly design mistakes, and set you on the path to growth. In short, our consultations offer expertise that brings long-term value to your business.
Frequently Asked Questions.
I already have a logo. Do I need more branding?
Great question! A logo is just one part of your brand. True branding goes deeper—it’s about your business’s voice, colors, values, and story. A complete brand strategy helps you show up consistently across every touchpoint, so customers instantly recognize and trust you.
Why does branding cost more than some other services?
Quality branding takes time, expertise, and a lot of thought. It’s not just about making things look pretty; it’s about creating a whole identity that resonates with your audience and stands the test of time. That’s why branding can be a bit pricier, but it’s worth every penny when you see how it impacts your business.
How do I know if I need a rebrand?
If your business has evolved, your branding should, too! Maybe you’re reaching a new audience, launching new services, or just feel like your brand doesn’t quite fit anymore. A rebrand can help you connect with the right people and show off what makes your business unique.
What does the branding process look like?
We’ll start with a deep dive into who you are and who you want to reach. From there, we craft everything from logos to color palettes and messaging. And don’t worry—we keep you in the loop the whole way to make sure your brand feels right for you.
Frequently Asked Questions.
How do I know if I need an audit?
If your customers are complaining about your website or app, or if you’ve noticed fewer conversions, it’s probably time to take a closer look. Slow load times, confusing navigation, or a dated design are all signs your digital tools might need some attention. Even small improvements can make a big difference.
I’m not a “tech person.” Will I understand this process?
Absolutely. We keep things simple and focus on results, not technical terms. You’ll get clear updates and explanations every step of the way, so you’ll always know what’s happening and why.
What’s included in a “screen” or page review?
Each screen or page is reviewed for usability, design, and flow. For websites, this might include your homepage, product pages, or contact form. For apps, it could be your login screen, dashboard, or any key feature your customers use. We’ll recommend changes that make the biggest impact.
How do I know which package is right for me?
If you’re dealing with one or two specific issues, like a confusing layout or customers leaving at a certain point, The Fix-Up is a great starting point. If you’re seeing problems across your site or app, The Tune-Up provides a broader review. For a total redesign, The Overhaul will rebuild everything to better serve your customers. You’re not locked in to a lower package, so you can always upgrade if needed.
How long will this take?
It depends on the package you choose. The Fix-Up usually takes 1–2 weeks, The Tune-Up 2–3 weeks, and The Overhaul 4–6 weeks. Once we know your needs, we’ll give you a timeline that fits your business.
What do I get at the end of the project?
You’ll receive a clear summary of what was fixed, updated designs or layouts, and insights into how these changes improve your website or app. For The Overhaul, you’ll also get mockups and a guide to help you with future updates.
What if I need more than what’s listed in the package?
We get it—every business is different. If you need more screens or additional features, we can customize your package to fit your goals. Just let us know what you’re looking for, and we’ll provide a tailored quote.
Will my site or app look completely different?
Not unless that’s what you want. The Fix-Up and Tune-Up packages focus on refining what’s already there. The Overhaul is where we start fresh with a redesign, but we’ll always work with your input to make sure the result feels right for your business.
Why should I invest in this?
Your website or app is often the first thing customers interact with, and first impressions matter. If your digital tools are confusing or hard to use, you’re losing business. Investing in a better user experience saves you time, keeps customers happy, and helps your business grow.
Frequently Asked Questions.
Why aren’t you the cheapest option?
Because we don’t do cheap work. You’re paying for a site (or branding, or design) that’s built to last, easy to use, and actually works for your business. We don’t do shortcuts, templates, or outsourcing—that’s how corners get cut, and we’re just not about that life.
What do I actually get for the price?
Everything you need to succeed online—custom design, zero tech headaches, and support from real humans who care about your business. We take the time to understand your goals and build something that fits you—not a generic, one-size-fits-all solution.
Why is quality so important?
Your website and branding aren’t just “extras”—they’re how customers see and connect with your business. Cheap design might seem fine at first, but it’ll cost you in the long run with lost sales, frustrated customers, or needing to start over. We build it right the first time, so it works for you now and in the future.
What makes you different from cheaper options?
We’re small-business people just like you, and we care about getting it right. With us, you’re not getting a cookie-cutter template or a team overseas—you’re getting custom work that fits your business, built by someone who gets the challenges you face every day.
How do I know it’s worth it?
Simple: we’ve built websites and brands that have helped small businesses like yours grow, attract new customers, and actually save time. You’re investing in something that’s going to make running your business easier—not just another expense.
